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When COVID-19 hit, customer support teams were forced to adapt—and move operations to a remote environment—seemingly overnight.
Digital channels became the primary way to connect with customers and manage experiences. This transformation fueled the acceleration of several key trends already well underway before the global pandemic hit.
This buying guide explores how these trends are defining the essential capabilities that drive modern customer engagement in 2021 and beyond. Download your copy to learn more.
- Vendor:
- Genesys
- Posted:
- Dec 1, 2021
- Published:
- Nov 12, 2021
- Format:
- Type:
- eBook
