This resource is no longer available

Over the past couple years, the business process outsourcing (BPO) industry has changed due to remote, hybrid and on-premises offices – all of which rely heavily on the cloud.

This state of the industry report looks at how this shift has affected BPOs and what the future holds for the sector.

Topics covered include:

• The percentage of CX workforce anticipated to be working from home
• Key technologies in the landscape today and in the future
• Top security concerns
• Major changes to onboarding in remote and hybrid models
• And more

Download now to tap into these insights.