4 AI contact center predictions for 2025

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As AI technology reshapes the world of customer service, it is also fundamentally impacting how contact centers operate.

This report examines the key drivers and expectations of AI growth between now and 2025, including projected growth in investment, the reimagined customer journey, and the permanent, if evolving, role of human agents and staff in delivering value to customers and organizations.

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Vendor:
Talkdesk
Posted:
Nov 17, 2021
Published:
Nov 17, 2021
Format:
PDF
Type:
eBook
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