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OpenTable is a platform that allows 31 million diners to find and book seats at their favorite restaurants in more than 80 countries.

To cut down on contact center costs and reduce customer wait times, they looked to leverage CX automation to reroute calls. Read this case study to see how Airkit helped by providing benefits such as:

  • Call rerouting from IVR to self-help and live chat
  • Experience personalization at scale
  • Timely TalkDesk (cloud contact center) integration
  • And more
Vendor:
Airkit
Posted:
Nov 2, 2021
Published:
Nov 2, 2021
Format:
HTML
Type:
Case Study

This resource is no longer available.

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