Strategy before technology: Keys to a successful CX program

Why it's Vital to Create a Customer Experience Strategy Before Tech Investment

Cover

Tools, people and processes make up the three-legged stool of customer experience, and to make it easier for customers to experience the true meaning of your brand promise, businesses must unify the all three in a comprehensive, well-informed CX strategy.

Read on to learn why developing a holistic strategy should come first, and find 10 key questions to ask before investing in CX technology.

Vendor:
RingCentral
Posted:
Nov 3, 2021
Published:
Oct 29, 2021
Format:
Microsoft Word
Type:
eGuide
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