Strategy before technology: Keys to a successful CX program

Tools, people and processes make up the three-legged stool of customer experience, and to make it easier for customers to experience the true meaning of your brand promise, businesses must unify the all three in a comprehensive, well-informed CX strategy.

Read on to learn why developing a holistic strategy should come first, and find 10 key questions to ask before investing in CX technology.

Vendor:: RingCentral
Posted:: Nov 3, 2021
Published:: Oct 29, 2021
Format:: Microsoft Word
Type:: eGuide

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