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Do you think of delivering enhanced customer experience? Utilities are looking to deliver the high-quality experience that consumers expect, while reducing cost-to-serve and driving new revenue. But traditional contact centers lack integrated, accessible customer information, which reduces service quality and first-time-resolution rates, leaving customers and agents frustrated and costing time and money.

Modern solutions to delivering customer satisfaction should offer 24/7 omnichannel support driven by AI that can seamlessly integrate with human agents who are empowered to deliver personalized service.

Explore this solution brief to learn how IBM Consulting and SAP’s joint solution can incorporate AI into every aspect of your utilities enterprise.

Vendor:

IBM

Posted:

Dec 15, 2021

Published:

Oct 21, 2021

Format:

PDF

Type:

Product Overview