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The customer experience is a journey, and continuous improvement is key to staying ahead and winning at CX. And while the Customer Satisfaction (CSAT) score can be a helpful metric for implementing targeted improvements, many business leaders get caught up on their unsatisfactory score and are unable to effectively act on customer feedback.

Keeping up with constant market changes, from customer expectations to emerging competitors, requires that CX teams adopt a holistic approach to active innovation.

Explore this guide to learn 12 ways to organically improve your CSAT score and access tools that will help you get started.

Vendor:

Momentive Netherlands

Posted:

Dec 9, 2021

Published:

Oct 26, 2021

Format:

HTML

Type:

eGuide