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Holland & Barrett (H&B), a leading health and wellness retail company, provides a wide array of products, packages, and experiencing, making it challenging to predictively personalize the customer experience. To meet expectations, H&B needed a Voice of the Customer platform robust enough to provide visibility into multiple personas and customer journeys.

After partnering with GetFeedback, H&B teams can access customers’ thoughts in real time across multiple web entities and swiftly address issues. This has brought them greater IT agility, increased conversion rates and more subscription sales.

Explore this case study to discover how customer insights are equipping every team at H&B with actionable data.

Vendor:

Momentive Netherlands

Posted:

Dec 15, 2021

Published:

Oct 19, 2021

Format:

PDF

Type:

Case Study