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UK and Ireland's largest digital automotive marketplace, Auto Trader, discovered that their NPS survey engagement was low and their score was fluctuating.

In response, they partnered with GetFeedback to increase real-time visibility into the technical issues that were disrupting the customer journey, and also reduce response and resolution times for customer issues.

Now, Auto Trader can capture user feedback across pages and reach the appropriate teams for review and resolution automatically. Explore this case study to discover how the GetFeedback solution can help your company gather higher-quality customer insights more efficiently.

Vendor:

Momentive Netherlands

Posted:

Dec 9, 2021

Published:

Oct 18, 2021

Format:

PDF

Type:

Case Study