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A large insurance provider finds customers prefer to use digital channels to manage their insurance. So, with the aim of getting closer to their customers, they decide to boost the number of digital touchpoints across the board to create a supportive, frictionless service that put the customer first.
However, the insurance provider’s chosen digital customer service solution isn’t delivering. Step in Vodafone.
Download this case study to learn how Vodafone Business UC with RingCentral could help improve an insurance provider’s customer engagement by unifying its digital channels.
- Vendor:
- Vodafone
- Posted:
- Oct 14, 2021
- Published:
- Oct 14, 2021
- Format:
- Type:
- Case Study
