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After a difficult year and then some, people are looking for empathy in digital and human interactions. In a recent survey, respondents consistently said companies are only as good as their service, building trust and loyalty with consumers today requires a radical rethink of the customer experience.

This means connecting the right people with the right technology, powered by artificial intelligence, but it’s not a straightforward transformation.

Explore this survey report to learn how people across Latin America are connecting today and how companies are adapting the customer experience to meet the times.

Vendor:

Genesys

Posted:

Oct 8, 2021

Published:

Oct 8, 2021

Format:

PDF

Type:

White Paper