CX survey report: trends, insights, and recommendations
CUSTOMER EXPERIENCE (CX) TRENDS & INSIGHTS
More than two-thirds of CMOs agree that great CX is the key to remaining competitive in 2021, which today, requires that organizations connect physical and digital customer experiences through sophisticated journey design and seamless omnichannel execution.
These demands present new tech hurdles for businesses to overcome, from customer data management to omnichannel marketing orchestration and real-time customer experiences.
Explore this report to access survey results and insights from 200 CMOs across Europe, as well as business recommendations, product solutions, and case studies that inform successful CX strategies in 2021.