Retail and Consumer Industry Innovation in 2021

Retail and Consumer Industry Innovation in 2021

Cover

After major pandemic era innovations, digital customer interactions are expected to increase by 40% in 2021, and retailers will need to enact swift, well-planned digital transformations to meet the demands of the fully digitized consumer.

Surveys show that retailers’ top priorities this year include:

  • Personalizing both online and in-store CX
  • Leveraging customer preference data
  • Connecting associates with customer profiles

Explore this report to learn how retailers responded during COVID, discover what lessons can be applied in 2021.

Vendor:
Treasure Data
Posted:
Nov 29, 2021
Published:
Sep 29, 2021
Format:
PDF
Type:
White Paper
Already a Bitpipe member? Log in here

Download this White Paper!