This resource is no longer available
After major pandemic era innovations, digital customer interactions are expected to increase by 40% in 2021, and retailers will need to enact swift, well-planned digital transformations to meet the demands of the fully digitized consumer.
Surveys show that retailers’ top priorities this year include:
- Personalizing both online and in-store CX
- Leveraging customer preference data
- Connecting associates with customer profiles
Explore this report to learn how retailers responded during COVID, discover what lessons can be applied in 2021.