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The IT self-service portal was originally considered to be one of the biggest ITSM advancements, promising better, faster, and cheaper IT service delivery and support.
However, many IT self-service portal have failed to deliver on those promises.
Access this paper to explore why that is and what your organization can do to flip the switch on their self-service strategies, covering:
- How (and why) traditional IT self-service portals have failed to deliver the expected benefits
- The continued importance of self-service within digitally-enabled organizations
- How new smart technologies offer a better alternative to self-service portals
- And more.