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A 2021 survey sought to unveil the ways that citizens’ interactions with the public sector have changed since the beginning of the pandemic. One unsurprising standout was the immense change that the Healthcare industry’s workforce has undergone.

While healthcare providers have been disproportionately impacted by the pandemic, they have also had to keep up with other sectors in providing citizens with a positive experience in multiple ways, including:

• Expanding contact channels
• Providing empathy and personalization
• Incorporating automation and AI

To learn more about how healthcare organizations have adapted during the pandemic, and how they measure up against other public sectors, explore this report.

Vendor:

Genesys

Posted:

Nov 29, 2021

Published:

Sep 28, 2021

Format:

PDF

Type:

Analyst Report