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This survey reports that people’s sense of connection with others has been deeply influenced by pandemic life, and they’re looking for empathy in digital and human interactions. With respondents consistently saying companies are only as good as their service, building trust and loyalty with consumers today requires a radical rethink of the customer experience.

This means connecting the right people with the right technology, powered by artificial intelligence, but it’s not a straightforward transformation.

Explore this survey report to learn how people across demographics are connecting today and how companies are adapting the customer experience to meet the times.

Vendor:

Genesys

Posted:

Nov 29, 2021

Published:

Sep 27, 2021

Format:

PDF

Type:

Analyst Report