Omnichannel customer engagement: the complete guide

The Inner Circle Guide to Omnichannel

Cover

When it’s not business as usual, it’s critical to provide customers with the personalized, low-effort, and omnichannel experiences they want, even as you scale to meet higher volumes and enable remote work.

While mastering digital engagement is vital, it comes with many common questions, including:

  • Which channels will work best for our customer engagement?
  • Do we need to replace legacy technologies to establish a single view of the customer across channels?
  • How can we measure the ROI for omnichannel implementations?

Explore this inner circle guide to find answers to these omnichannel FAQs, and much more.

Vendor:
Genesys
Posted:
Oct 19, 2021
Published:
Sep 23, 2021
Format:
PDF
Type:
eGuide
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