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In retail it’s all about keeping your customers happy. Increasingly, this means integrating web chat, chat agents, and proactive outbound customer service through emails, calls or SMS, to improve customer satisfaction.

See how your efforts stack up in the latest UK Contact Centre Verticals: Retail Report. Leveraging data from multiple large-scale surveys of retail contact centers in the UK, this study takes an in-depth look at operations and trends.

Download the ContactBabel report to learn more.

Vendor:
Genesys
Posted:
Nov 29, 2021
Published:
Sep 20, 2021
Format:
PDF
Type:
Research Content

This resource is no longer available.