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Practical guide to MASTERING CHATBOTS
Are you struggling to serve your customers at scale? Predictions estimate a 40% increase in digital customer service in 2021, so for many companies, now is the time to find a sustainable solution.
Chatbots are inexpensive, scalable, and are preferred by both customers and employees over relying on agents. But achieving personalized, empathetic service with bots takes time and know-how.
It’s easy to overlook considerations in the design process such as:
- successful intent miners
- testing for points of failure
- incorporating employee input
Follow this guide to confidently lay the foundation for your bot ecosystem and foster successful customer relationships that fit today’s digital landscape.