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Are you struggling to serve your customers at scale? Predictions estimate a 40% increase in digital customer service in 2021, so for many companies, now is the time to find a sustainable solution.

Chatbots are inexpensive, scalable, and are preferred by both customers and employees over relying on agents. But achieving personalized, empathetic service with bots takes time and know-how.

It’s easy to overlook considerations in the design process such as:

• successful intent miners
• testing for points of failure
• incorporating employee input

Follow this guide to confidently lay the foundation for your bot ecosystem and foster successful customer relationships that fit today’s digital landscape.

Vendor:

Genesys

Posted:

Nov 29, 2021

Published:

Sep 16, 2021

Format:

PowerPoint

Type:

Resource