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Practical guide to MASTERING CHATBOTS

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Are you struggling to serve your customers at scale? Predictions estimate a 40% increase in digital customer service in 2021, so for many companies, now is the time to find a sustainable solution.

Chatbots are inexpensive, scalable, and are preferred by both customers and employees over relying on agents. But achieving personalized, empathetic service with bots takes time and know-how.

It’s easy to overlook considerations in the design process such as:

  • successful intent miners
  • testing for points of failure
  • incorporating employee input

Follow this guide to confidently lay the foundation for your bot ecosystem and foster successful customer relationships that fit today’s digital landscape.

Vendor:
Genesys
Posted:
Nov 29, 2021
Published:
Sep 16, 2021
Format:
PowerPoint
Type:
Resource

This resource is no longer available.