Case Study: North Yorkshire County Council

Case Study: North Yorkshire County Council

Cover

Managing the volume of routine calls and webchat requests coming to your IT service desk, especially with limited resources, can be a major challenge in today’s remote workforce.

In order to liberate agents so they could respond more thoroughly to service requests, North Yorkshire County Council adopted a chatbot solution: Mitel’s Google AI-powered virtual agent.

Read on to unlock Mitel’s goals, results, similar success stories & product details.

Vendor:
Mitel Networks, Inc
Posted:
Dec 1, 2021
Published:
Sep 22, 2021
Format:
Plain Text (ASCII)
Type:
Landing Page
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