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Supply chain challenges are persisting, and more people are doing business virtually than ever before. This has left call centers across industries plagued by long queue lines and insufficient bandwidth to offer the speed and personalization that customers want.
However, the partnership between Talkdesk and Amazon Web Services (AWS) is now enabling businesses to leverage conversational AI and machine learning in the contact center.
Download this solution overview to discover how 7 key capabilities of their Talkdesk CX Cloud technology can help your business increase customer engagement while lowering costs.