Understand how customer operations underpins CX and DX success
CUSTOMER OPERATIONS 2021: SUCCESS IN CX AND DIGITAL TRANSFORMATION THROUGH SERVICE AND BACK-OFFICEALIGNMENT
Organizations that excel when it comes to customer operations see clear benefits:
- 20% year over year (YoY) growth in annual revenue
- 12% YoY decreases in operational costs
- A 29% increase in customer satisfaction rate
But what, exactly, are customer operations? And how can you improve these processes while reducing costs?
Check out this Aberdeen research paper to learn how alignment of your back-office and service department—and deploying the right communication and workflow solutions—is the cornerstone of customer operations success.