Understand how customer operations underpins CX and DX success

CUSTOMER OPERATIONS 2021: SUCCESS IN CX AND DIGITAL TRANSFORMATION THROUGH SERVICE AND BACK-OFFICEALIGNMENT

Cover

Organizations that excel when it comes to customer operations see clear benefits:

  • 20% year over year (YoY) growth in annual revenue
  • 12% YoY decreases in operational costs
  • A 29% increase in customer satisfaction rate

But what, exactly, are customer operations? And how can you improve these processes while reducing costs?

Check out this Aberdeen research paper to learn how alignment of your back-office and service department—and deploying the right communication and workflow solutions—is the cornerstone of customer operations success.

Vendor:
ServiceNow
Posted:
Oct 26, 2021
Published:
Aug 13, 2021
Format:
PDF
Type:
Analyst Brief
Already a Bitpipe member? Log in here

Download this Analyst Brief!