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Footwear and accessories retailer, DSW, was growing fast, but its outdated on-premises contact center system was becoming increasingly unstable and difficult to customize.
DSW turned to CXone, which helped them cost-effectively bring on three overseas business process outsourcers (BPOs) to optimize its operations, and ensure customers are receiving outstanding support.
Take a brief survey to access the full case study and see how CXone helped the retailer achieve 90% customer satisfaction.