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Customers today expect connected journeys. In fact, 70% of customers say that connected processes, such as seamless handoffs or contextualized engagement based on earlier interactions, are very important for winning their business.
This means that customer expectations have not only shifted in terms of how you communicate with them, but they also expect you to reach them on the exact channels they want to be reached on.
Download this Ultimate Guide on Messaging to learn about the importance of omnichannel communication, and how to establish a successful strategy.
- Vendor:
- Infobip
- Posted:
- Aug 10, 2021
- Published:
- Aug 10, 2021
- Format:
- Type:
- eBook
