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Last year, the near-overnight transition to remote work disrupted many service processes and call centers. But it also exposed new ways to think about service delivery and how best to support the people who do such important work.
Many service teams have found success using Slack to support their service teams, empowering them to collaborate faster and resolve customer issues more efficiently. In fact, a recent study by Forrester Consulting found that service teams using Slack saw an average reduction of ticket handling time by 10.7%, with a 17.4% drop in ticket escalations and a 15.1% reduction in cost per ticket.
In Slack’s new e-book, Reinventing customer service, explore insights about how companies are using Slack to power their customer service operations in the changing world of work.
- Vendor:
- Slack
- Posted:
- Aug 11, 2021
- Published:
- Aug 11, 2021
- Format:
- Type:
- White Paper
