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According to research from PwC, 1/3 of customers say they will walk away from a brand they love after just one bad experience.

On the flip side, customers are willing to pay a 16% premium when they have a great experience purchasing a product or service. It’s clear then – businesses cannot skimp out on customer experience.

An effective CX strategy starts with:

• An modern contact center; and
• A digital first mindset

Download this guide to learn how to build such a strategy from the ground up.

Vendor:

RingCentral

Posted:

Aug 16, 2021

Published:

Aug 16, 2021

Format:

HTML

Type:

White Paper