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Even with robust backup policies, hardware issues, such as a failed hard drive, can still reduce employee productivity and require significant time and effort from IT staff.

This paper takes a deep dive into tests conducted on Dell ProSupport Plus to see if it could automatically diagnose a failed hard drive and order a replacement part – without ever contacting tech support.

Open now to see the results of the tests on a few different devices.

Learn more about Dell Technologies solutions powered by Intel®.

Vendor:

Dell Technologies and Intel

Posted:

Nov 4, 2021

Published:

Aug 3, 2021

Format:

PDF

Type:

White Paper