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A seamless customer experience (CX) is mission critical to keep business in today’s hyper-competitive, digitally transformed marketplace.
Capturing and storing information is a crucial part of CX, and when done incorrectly, customer retention can decline. From first quote to the invoice, establishing loyalty and a strong brand reputation are major factors when it comes time to re-up.
Salesforce Revenue Cloud incorporates products such as Configure-Price-Quote (CPQ) and Billing to achieve this seamless process.
Check out this latest white paper, featuring Prodly and ATG, to discover:
- Why improving your quote-to-cash process is essential
- Key things to know to ensure a successful implementation
- Ways to make sure your quote-to-cash process evolves with your business