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Using Decision Trees In Customer Service
As customer service agents, it can be difficult to prepare for the huge range of issues that can be asked. For managers overseeing many people and struggling with turnover and onboarding, you want to ensure your department is producing consistent and quality results.
While no one can map the future with certainty, tools such as decision trees can model how specific series of choices will play out.
Read this white paper to learn about decision trees and how they can help improve your customer service strategy.