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Fewer than 30 percent of companies have self-service, live chat, social messaging, in-app messaging, bots, or peer-to-peer communities as part of their support.
Chatbots represent a critical opportunity for the 70 percent of companies that aren't using them, as they can help mitigate the high volume of rote questions that come through via messaging and other channels.
When should and shouldn't enterprise chatbots be deployed for organizations?
Access this resource to learn.