Case study: CX automation in the real world

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When Open Universities Australia (OUA) wanted to expand their messaging footprint and boost customer engagement and satisfaction, they turned to LivePerson for automation and engagement expertise.

Examine this short case study to learn how OUA’s partnership with LivePerson for scaling automation across channels boosted customer satisfaction scores by 20% and improved lead generation with a bot that resulted in 250% ROI within the first six weeks of its launch.

Vendor:
LivePerson
Posted:
Jul 15, 2021
Published:
Jul 15, 2021
Format:
PDF
Type:
Case Study
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