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To succeed during the upcoming phases of change, organizations will need to continuously adjust how they interact with customers while making shifts in how employees work.

In this environment, Experience Management (XM) is even more important than ever. The ability to make rapid decisions based on people’s current preferences, expectations, perceptions, and attitudes is the only way to ensure success.

Explore a 4-stage framework to successful XM, and practical examples from leaders at top organizations, in this eBook.

Vendor:
Qualtrics
Posted:
Jul 13, 2021
Published:
Jul 13, 2021
Format:
PDF
Type:
eBook

This resource is no longer available.