Customer service that fits the online consumer
Reinventing Retail: How tech is Changing the Face of Customer Service
According to LivePerson, 71% of customers have abandoned online shopping carts worth up to $3.17 billion, highlighting the new challenges of retaining online customers throughout the whole purchasing journey.
How can companies properly attract and retain today’s customers?
Read on to see how better messaging experiences, artificial intelligence augmented processes, and integrated applications are transforming online retail and fueling a new wave of transformation.