See how customer expectations around messaging are accelerating
Consumer Preferences for Conversational Commerce
Brands that offer messaging services are well-suited to capitalize on shifting customer expectations. In fact, 85% of customers said they’re more likely to do business with brands that offer instant messaging channels in addition voice.
And with chatbots becoming more integrated, dynamic, and trusted than ever, investment in these technologies makes sense.
Access the results of this LivePerson survey to learn about customer trends and expectations around messaging, and discover how advanced messaging capabilities can help you attract a wide range of customers across the buying cycle.