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Back in 2014, 60% of mission-critical apps in Texas met the definition of obsolete, according to a state study, while satisfaction levels of customer agencies were at 20%.
To accelerate its modernization efforts, the DIR turned to Capgemini’s Multi-sourcing Service Integration (MSI) model and ServiceNow for service management.
In this webinar, join State of Texas’ CIO Todd Kimbriel, Director of Engineering Jennifer Buaas, and Capgemini’s SIAM Leader David Rudel to hear more about this digital transformation and the steps you can follow to achieve the same in your organization.
Click in now to watch.