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Due to COVID-19, customer behavior has changed. Customers have increasingly turned to the usage of digital channels and online help centers and expect issues to be resolved quickly. What should we make of these behavioral changes?

Access this report to learn about current trends in customer service, and how the changing landscape is impacting businesses worldwide.

Vendor:

Zendesk

Posted:

Aug 18, 2021

Published:

Jul 2, 2021

Format:

PDF

Type:

White Paper