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In an industry which is now moving far more rapidly than it has in decades, many “next-generation” customer contact techniques and solutions are here now.

In this extensive 65-page report, explore the techniques and technologies on the cusp of mainstream, from the rapid rise of video as a channel for customer contact to AI-augmented agents.

Save the report here.

Vendor:

Avaya

Posted:

Jun 25, 2021

Published:

Jun 25, 2021

Format:

HTML

Type:

White Paper