Use cases for ITSM virtual agents
ITSM has become a great candidate for building a partnership between human service desk agents and AI-driven virtual agents.
The ability to analyze a problem quickly, provide a fast path to resolution, or know when to involve a human are all examples of where ITSM virtual agents can help, leaving IT teams with the time they need to focus on more important tasks.
Open this paper to explore new ways of delivering industry-specific IT services to business users with ITSM virtual agent technology, covering use cases in:
- Higher education
- Government agencies
- Healthcare and;