Use cases for ITSM virtual agents

Real Use Cases for IT Service Management Virtual Agents

Cover

ITSM has become a great candidate for building a partnership between human service desk agents and AI-driven virtual agents.

The ability to analyze a problem quickly, provide a fast path to resolution, or know when to involve a human are all examples of where ITSM virtual agents can help, leaving IT teams with the time they need to focus on more important tasks.

Open this paper to explore new ways of delivering industry-specific IT services to business users with ITSM virtual agent technology, covering use cases in:

  • Higher education
  • Government agencies
  • Healthcare and;
  • Manufacturing
Vendor:
Serviceaide
Posted:
Aug 24, 2021
Published:
Jul 20, 2021
Format:
PDF
Type:
White Paper
Already a Bitpipe member? Log in here

Download this White Paper!