Answer bot vs. personal assistant vs. virtual support agent: What are the differences?
Inside Chatbots – Answer Bot vs. Personal Assistant vs. Virtual Support Agent
AI has made huge strides in recent years, and nothing has transformed customer service more than chatbots.
Key terminology, such as answer bots, intelligent personal assistants, virtual assistants for business, and virtual support agents are all used interchangeably, but are they really the same thing?
Open up this paper to take a deep dive into each of these chatbot solutions, and what they can and cannot do when applied to a service desk, to see which one provides the most business value for organizations.