How Herning Municipality improved customer access to knowledge articles
Herning Municipality Improves Support Agent and Customer Access to Knowledge Articles
For years, Herning Municipality’s IT support team handled their internal knowledge management in a Lotus Notes database, which worked until the need for a more effective and integrated workflow surfaced.
The IT team’s current solution was disconnected from their primary service desk, which made the knowledge search process overly time-consuming.
Open up this case study to see what platforms the IT team implemented to solve these problems, and learn how you can do the same in your organization.