How Herning Municipality improved customer access to knowledge articles

Herning Municipality Improves Support Agent and Customer Access to Knowledge Articles

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For years, Herning Municipality’s IT support team handled their internal knowledge management in a Lotus Notes database, which worked until the need for a more effective and integrated workflow surfaced.

The IT team’s current solution was disconnected from their primary service desk, which made the knowledge search process overly time-consuming.

Open up this case study to see what platforms the IT team implemented to solve these problems, and learn how you can do the same in your organization.

Vendor:
Serviceaide
Posted:
Aug 24, 2021
Published:
Jul 2, 2021
Format:
PDF
Type:
Case Study
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