2021: Why ESM is still a hot topic
2021: Why Enterprise Service Management Is Still A Hot Topic
In a paper by Enterprise Management Associates, over 85% of organizations say they are using enterprise service management (ESM) tools in some capacity and that will only continue to grow in 2021.
While this may seem surprising to some, there are many reasons that ESM is still a hot topic.
Open up this paper to uncover five trends that are keeping ESM relevant, a snapshot of ESM use cases, key statistics, and more.