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The move from “call center” to “contact center” is more than just refreshing your call center hardware or adding another customer engagement point solution. It’s a strategy to ensure your customers are receiving the best customer experience possible from as many channels as possible.

Access this guide for 5 steps for transforming your call center for a long-term competitive advantage. This guide covers:

• Understanding call center customer experience
• 4 key areas of technical requirements
• Total Cost of Ownership (TCO) considerations
• Selecting call center technology
• And more

Vendor:

Content Guru

Posted:

Aug 19, 2021

Published:

Jun 17, 2021

Format:

PDF

Type:

White Paper