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Zoom’s current level of automation and self service was putting a huge strain on employees and IT teams: Employees tried to get quick answers to IT questions, and IT struggled to keep up as they were bombarded by common and repetitive support requests.

Open up this case study to see why Zoom launched an AI service desk, as well as a conversational AI virtual agent, to provide its employees with unified self-service across company channels, and learn how you can do the same in your organization.

Vendor:

Aisera

Posted:

Jun 9, 2021

Published:

Jun 9, 2021

Format:

PDF

Type:

Case Study