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In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks.
There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient. But does it really work, and, if so, how can organizations get started implementing it?
Open up this white paper to find the answer to that question and more.