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Rethink Virtual Agents 9 Considerations For Virtual Agent Success
According to a recent Gartner survey, the majority of respondents revealed that they expect virtual assistants/chatbots to have a big impact on customer experience (CX) in the next three years.
As business continue to adopt and expand their use of virtual agents, they need to ensure that what they build and invest in will lead to a positive customer experience.
This eBook covers nine considerations for virtual agent success – such as regulatory concerns and fast adoption technology – as well as virtual agent success stories, and tips for beginning your own journey.
Open now to get started.