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Genesys And Google Cloud: Bringing Contact Center Ai To Life
In a global survey of more than 1,000 executives across 11 sectors, MIT Technology Review Insights reports that 87% of companies have deployed AI, with 41% citing improved customer experience as a benefit. How are these contact centers using AI, and how is it changing customer service?
Access this white paper to learn about how conversational AI is being used in contact centers today, the problems it solves, and more.