IDC Analyst Connection - Why B2B Customer Care Needs to Be Different
Service support is about answering inquiries and resolving problems. This paper explains how B2B customers of communications services have needs that go well beyond the typical B2C customer care approach of FAQs, chat boxes, instructional videos, and general agent dialogs.
- Vendor:
- ServiceNow
- Posted:
- May 19, 2021
- Published:
- May 19, 2021
- Format:
- Type:
- White Paper
