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2020 was a tumultuous year for everyone, but it was particularly rough on contact centers.
With more of the same in store for 2021, contact center leaders need to understand the importance of digital technology and the cloud to keep pace with CX, as well as ensure business continuity under all types of conditions.
To address that, UC analyst Jon Arnold will share findings from his recent Mitel white paper, Customer Experience Challenges in Pandemic Times. Watch the webinar to learn more.