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When an organization decides to outsource its first-line IT support, the first question to ask should be: Which service management tool will the service desk analysts use?
There are three potential answers to that question:
- Using the customer’s tool
- Using the provider’s tool
- Integrating the tools
Open up this white paper to explore the pros and cons of each of these options, as well as recommendations for an additional fourth option to use in your organization.
- Vendor:
- 4me
- Posted:
- Nov 23, 2021
- Published:
- May 20, 2021
- Format:
- Type:
- White Paper
