Enterprise Service Management: Tools and service
Isg Provider Lens Enterprise Service Management – Tools And Services
Enterprise systems management (ESM) is the practice of applying IT service management to other areas of an organization with the purpose of improving performance, efficiency, and service delivery.
In other words, ESM takes what works well in ITSM and applies it to the entire enterprise.
In this research report from ISG, they compare top ESM providers’ strengths, challenges, and competitive differentiators. Open now to take a closer look.